[{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000blruUAA"},"Id":"a9C2A000000blruUAA","Duration__c":38,"Log__c":"Okta experienced a service disruption at 6:01am with increased response times and a small number of authentication failures due to a drop in network throughput between hosts in US Cell 2. Corrective action was taken to address this condition and authentication times returned to normal levels by 6:39am.\r\n<br> \r\nEvent Root Cause Analysis details can be found [here](https://support.okta.com/help/Documentation/Knowledge_Article/Root-Cause-Analysis-Service-Disruption-05152017).","Status__c":"Resolved","Start_Date__c":"2017-05-15","Last_Updated__c":"2017-05-18T00:47:21.000+0000","LastModifiedDate":"2017-05-18T00:47:21.000+0000","Category__c":"Minor Service Disruption","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000blrzUAA"},"Id":"a9C2A000000blrzUAA","Duration__c":56,"Log__c":"Okta experienced a performance degradation of job processing as corrective actions were taken to restore service from an earlier incident. As an investigative step, job processing in US Cell 2 was paused from 6:38am to 7:34am PDT.\r\n<br> \r\nEvent Root Cause Analysis details can be found [here](https://support.okta.com/help/Documentation/Knowledge_Article/Root-Cause-Analysis-Service-Disruption-05152017).","Status__c":"Resolved","Start_Date__c":"2017-05-15","Last_Updated__c":"2017-05-18T00:46:55.000+0000","LastModifiedDate":"2017-05-18T00:46:55.000+0000","Category__c":"Performance Issue","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000blcGUAQ"},"Id":"a9C2A000000blcGUAQ","Duration__c":16,"Log__c":"Okta experienced a service disruption between 9:55am PST and 10:11am PST following a database misconfiguration. Intermittent authentication failures may have been experienced by end users between 9:55am and 10:01am. In addition administrators as well as integrations making API update calls in US Cell 2 may have experienced a period of Read-Only mode during this time as corrective actions were taken. \r\n\r\n<br>\r\nEvent Root Cause Analysis details can be found [here](https://support.okta.com/help/Documentation/Knowledge_Article/Root-Cause-Analysis-May-5-2017-Service-Disruption-Database-Failover).","Status__c":"Resolved","Start_Date__c":"2017-05-05","Last_Updated__c":"2017-05-09T20:59:31.000+0000","LastModifiedDate":"2017-05-09T20:59:31.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000blcLUAQ"},"Id":"a9C2A000000blcLUAQ","Duration__c":1581,"Log__c":"Okta experienced an intermittent disruption to email delivery starting May 4th, at 8:26am PST. The issue was the result of a bug in a deployment automation script which resulted in an incomplete configuration being applied to one of the email relay servers which had to be relaunched due to hardware failure. The issue was resolved by correcting the server's configuration settings on May 5th, at 10:47am PST. Okta is resolving the deployment script bug and adding additional server launch validation steps to prevent any future re-occurrence of this issue.\r\n\r\n<br>\r\nEvent Root Cause Analysis details can be found [here](https://support.okta.com/help/Documentation/Knowledge_Article/Root-Cause-Analysis-May-5-2017-Email-Feature-Disruption).","Status__c":"Resolved","Start_Date__c":"2017-05-05","Last_Updated__c":"2017-05-09T20:57:38.000+0000","LastModifiedDate":"2017-05-09T20:57:38.000+0000","Category__c":"Feature Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000XZsoUAG"},"Id":"a9C2A000000XZsoUAG","Duration__c":95,"Log__c":"Starting at 10:15am PDT Okta experienced delays in delivering SMS messages to customers because of a failure with one of our redundant SMS vendors. Messages sent via our secondary vendor were also delayed due to a significant increase in volume. Service was restored at 11:45am PDT and all delayed SMSs were delivered by then. Okta will be working with our messaging vendors to root cause the incident and prevent this from happening in the future. Event Root Cause Analysis details can be found [here](https://support.okta.com/help/Documentation/Knowledge_Article/Root-Cause-Analysis-Feature-Disruption-04-18-2017).","Status__c":"Resolved","Start_Date__c":"2017-04-17","Last_Updated__c":"2017-04-20T00:46:23.000+0000","LastModifiedDate":"2017-04-20T00:46:23.000+0000","Category__c":"Feature Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000XZl4UAG"},"Id":"a9C2A000000XZl4UAG","Duration__c":47,"Log__c":"Okta experienced a service disruption in US Cell 5 beginning at 7:49pm PDT following a failure in the infrastructure network layer. The failure was the result of a configuration problem that was preventing hosts from establishing new connections as connections needed to be refreshed. While corrective actions were being taken and connections re-established, processing of web and API authentication requests was affected. The cell returned to normal operations by 8:36pm PDT. The issue was traced to a failure of our validation procedure for network infrastructure changes that will be corrected to prevent, detect and promptly repair similar issues in the future.","Status__c":"Resolved","Start_Date__c":"2017-03-20","Last_Updated__c":"2017-03-23T00:12:47.000+0000","LastModifiedDate":"2017-03-23T00:12:47.000+0000","Category__c":"Minor Service Disruption","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000XZkGUAW"},"Id":"a9C2A000000XZkGUAW","Duration__c":41,"Log__c":"Okta experienced an issue in US Cell 2 starting at 1:40pm PST when two edge IP addresses were erroneously reassigned from the pool of active IPs. Root cause was traced to an outdated configuration file. While correction actions were in progress, a small percentage of customers may have experienced sporadic connection timeouts. US Cell 2 was returned to normal operations by 2:21pm PST.\r\nEvent Root Cause Analysis details can be found [here](https://support.okta.com/help/Documentation/Knowledge_Article/Root-Cause-Analysis-March-2-2017-Performance-Issue).","Status__c":"Resolved","Start_Date__c":"2017-03-02","Last_Updated__c":"2017-03-15T19:03:27.000+0000","LastModifiedDate":"2017-03-15T19:03:27.000+0000","Category__c":"Performance Issue","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000XZiUUAW"},"Id":"a9C2A000000XZiUUAW","Duration__c":16,"Log__c":"Okta experienced a feature disruption between 8:06am PST and 8:22am PST following a database memory management failure. Admins as well as integrations making API update calls in US Cell 1 may have experienced a period of Read-Only mode during this time as corrective actions were taken.","Status__c":"Resolved","Start_Date__c":"2017-02-15","Last_Updated__c":"2017-02-17T02:30:45.000+0000","LastModifiedDate":"2017-02-17T02:30:45.000+0000","Category__c":"Feature Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000XZfGUAW"},"Id":"a9C2A000000XZfGUAW","Duration__c":124,"Log__c":"On Thursday, February 2, 2017, between 4:16am and 6:20am PST, Okta experienced a service disruption in US Cell 2 in which end-users experienced latency and errors while accessing Office 365. Between 4:16am and 5:05am PST end-users in US Cell 2 experienced an average 25% error rate connecting to Office 365. Error rates increased between 5:06am and 6:20am PST, and peaked as high as 95% at 6:01am PST. During this time, users may also have experienced latency or errors when connecting to other applications.\r\n<br><br>\r\nFrom 5:30am and 6:05am, end-users in US Cell 1 - 4 also experienced sporadic latency and timeouts, with latency peaking at 40%, while error and timeouts remained below 10% of requests for interactive user sessions. This degradation was mitigated and service returned to normal at approximately 6:20am PST.\r\n<br><br>\r\nThe service disruption was triggered by an anomalous spike in Office 365 authentication requests which were not correctly rate-limited. Okta is investigating the source of the spike in Office 365 authentication requests. Okta has also corrected the rate-limit configuration and added additional capactiy and tuning improvements to prevent this issue from occurring in the future.\r\n<br><br>\r\nEvent Root Cause Analysis details can be found [here](https://support.okta.com/help/articles/Knowledge_Article/Root-Cause-Analysis-Service-Disruption-02022017).","Status__c":"Resolved","Start_Date__c":"2017-02-02","Last_Updated__c":"2017-02-07T01:14:22.000+0000","LastModifiedDate":"2017-02-07T01:14:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000XZewUAG"},"Id":"a9C2A000000XZewUAG","Duration__c":127,"Log__c":"Okta experienced a feature disruption in our SAML documentation framework at 11:08am PST as the result of a documentation release framework bug. During this time, administrators who attempted to add SAML applications or view existing SAML setup instructions were unable to do so as the setup instructions were not properly rendered. The issue was resolved by correcting the documentation package bug. The SAML application setup instructions were restored by 1:15pm PST.","Status__c":"Resolved","Start_Date__c":"2017-01-31","Last_Updated__c":"2017-02-02T06:09:47.000+0000","LastModifiedDate":"2017-02-02T06:09:47.000+0000","Category__c":"Feature Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000XZeNUAW"},"Id":"a9C2A000000XZeNUAW","Duration__c":14,"Log__c":"Okta experienced an issue impacting the application router infrastructure which led to timeout and connection failures for customers in US Cells 1, 2, 3 and 4 beginning at 11:28am PST. Root cause was traced to a specific error handling bug in the router infrastructure. Once identified, the bug was bypassed via a config change to restore service across each of the impacted Cells by 11:42am PST.\r\n\r\nEvent Root Cause Analysis details can be found [here](https://support.okta.com/help/articles/Knowledge_Article/Root-Cause-Analysis-January-17-2017-Service-Disruption). Login Required.","Status__c":"Resolved","Start_Date__c":"2017-01-17","Last_Updated__c":"2017-01-20T02:05:49.000+0000","LastModifiedDate":"2017-01-20T02:05:49.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000XZe3UAG"},"Id":"a9C2A000000XZe3UAG","Duration__c":780,"Log__c":"Okta experienced a degradation to async processing in US Cell 2 starting at 8:30am PST. This resulted in a delay to job and system log event processing. The start time for import jobs was delayed an average of 3 hours between 8:45am PST and 7:30pm PST. Event processing delays resulted in system log lags up to 5 hours. The degradation was the result of an unintended increase in the volume of jobs and events, which was caused by a backend change to the profile sync functionality. By 9:30pm PST all async processing was at normal levels, and system event log information was current.","Status__c":"Resolved","Start_Date__c":"2017-01-11","Last_Updated__c":"2017-01-14T01:36:45.000+0000","LastModifiedDate":"2017-01-14T01:36:45.000+0000","Category__c":"Performance Issue","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000XZdeUAG"},"Id":"a9C2A000000XZdeUAG","Duration__c":58,"Log__c":"Okta experienced an unexpected increase in load on the US Cell 1 load balancers beginning at 6:07am PST. The increase was traced to recently updated back-end agent request error handling logic. Approximately 9% of web and API authentication requests intermittently failed while operational actions were taken to rollback the updated agent request error handling logic. Processing of web and API authentication requests returned to normal levels at 7:05am PST. Additional capacity has since been added to the load-balancers and the updated logic has been rolled back in all cells.<br><br> \r\nEvent Root Cause Analysis details can be found [here](https://support.okta.com/help/articles/Knowledge_Article/Root-Cause-Analysis-January-9-2017-Service-Degradation)","Status__c":"Resolved","Start_Date__c":"2017-01-09","Last_Updated__c":"2017-01-13T00:46:55.000+0000","LastModifiedDate":"2017-01-13T00:46:55.000+0000","Category__c":"Minor Service Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000XZdjUAG"},"Id":"a9C2A000000XZdjUAG","Duration__c":17,"Log__c":"Okta experienced an unexpected increase in load on the US Cell 3 load balancers beginning at 7:59am PST. The increase was traced to recently updated back-end agent request error handling logic. Approximately 6% of web and API authentication requests intermittently failed while operational actions were taken to rollback the updated agent request error handling logic. Processing of web and API authentication requests returned to normal levels at 8:16am PST. Additional capacity has since been added to the load-balancers and the updated logic has been rolled back in all cells.<br><br> \r\nEvent Root Cause Analysis details can be found [here](https://support.okta.com/help/articles/Knowledge_Article/Root-Cause-Analysis-January-9-2017-Service-Degradation)","Status__c":"Resolved","Start_Date__c":"2017-01-09","Last_Updated__c":"2017-01-13T00:46:36.000+0000","LastModifiedDate":"2017-01-13T00:46:36.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000XZcgUAG"},"Id":"a9C2A000000XZcgUAG","Duration__c":25,"Log__c":"Okta experienced an unexpected database connection spike in US Cell 1 beginning at 5:50am PST following the initiation of an database transaction that did not perform as expected. The spike impacted the successful processing of a subset of web and API authentication requests as well as intermittent failure of administrative functions. Between 6:06am and 6:10am a peak of 10% of web and API authentication requests failed. Administrative functions would have seen intermittent failures while operational actions were taken to return the service to a healthy state at 6:15am.","Status__c":"Resolved","Start_Date__c":"2016-12-21","Last_Updated__c":"2016-12-23T17:36:48.000+0000","LastModifiedDate":"2016-12-23T17:36:48.000+0000","Category__c":"Feature Disruption","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000XZdZUAW"},"Id":"a9C2A000000XZdZUAW","Duration__c":321,"Log__c":"Okta experienced a delay in running a subset of asynchronous jobs such as scheduled import in US Cell 1 as an unintended consequence of the database connection spike experienced earlier. Delays varied from customer to customer based on specific jobs scheduled from 05:50am to 11:11am PST.","Status__c":"Resolved","Start_Date__c":"2016-12-21","Last_Updated__c":"2016-12-23T17:34:39.000+0000","LastModifiedDate":"2016-12-23T17:34:39.000+0000","Category__c":"Performance Issue","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000XZb9UAG"},"Id":"a9C2A000000XZb9UAG","Duration__c":8,"Log__c":"Okta experienced an unexpected database connection spike in US Cell 2 beginning at 6:36am PST following the initiation of an operational script to address a failure in our caching infrastructure. The spike impacted the successful processing of a subset of web and API authentication requests. Approximately 11% of web and API authentication requests failed intermittently while operational actions were taken to return the service to a healthy state. Processing of web and API authentication requests returned to normal levels at 6:44am PST.","Status__c":"Resolved","Start_Date__c":"2016-12-16","Last_Updated__c":"2016-12-21T21:57:32.000+0000","LastModifiedDate":"2016-12-21T21:57:32.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000XZclUAG"},"Id":"a9C2A000000XZclUAG","Duration__c":35,"Log__c":"Following a database server failure at 6:36am PST Okta experienced a service degradation in US Cell 2 where administrative functions were intermittently disabled while operational actions were taken to resolve the issue. Service was returned to normal at 07:11am PDT.","Status__c":"Resolved","Start_Date__c":"2016-12-16","Last_Updated__c":"2016-12-21T21:56:38.000+0000","LastModifiedDate":"2016-12-21T21:56:38.000+0000","Category__c":"Feature Disruption","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000XZYPUA4"},"Id":"a9C2A000000XZYPUA4","Duration__c":94,"Log__c":"Okta experienced a cache infrastructure failure in US Cell 2 beginning at 10:10am PST. This affected the successful processing of a subset of web and API authentication requests, except those from O365 native clients. Approximately 13% of web and API authentication requests failed intermittently while operational actions were taken to return the cache to a healthy state. Processing of web and API authentication requests returned to normal levels at 11:44am PST.","Status__c":"Resolved","Start_Date__c":"2016-11-30","Last_Updated__c":"2016-12-02T23:27:03.000+0000","LastModifiedDate":"2016-12-02T23:27:03.000+0000","Category__c":"Minor Service Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000XZYKUA4"},"Id":"a9C2A000000XZYKUA4","Duration__c":9,"Log__c":"Okta experienced an issue starting at 4:51pm PST when monitoring alerts surfaced a minor database configuration issue. The misconfiguration impacted the Okta usage count displayed on the reports dashboard for a small number of Admins in US Cell 1. System event logging throughput was reduced for approximately 9 minutes as the issue was addressed.","Status__c":"Resolved","Start_Date__c":"2016-11-29","Last_Updated__c":"2016-12-01T17:28:41.000+0000","LastModifiedDate":"2016-12-01T17:28:41.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000XZXbUAO"},"Id":"a9C2A000000XZXbUAO","Duration__c":26,"Log__c":"Okta experienced an automation failure with server updates in EMEA Cell 1 starting at 12:38pm PST . This prevented the successful processing of web and API authentication requests, except those from O365 native clients, from customers in EMEA Cell 1. The underlying issue was corrected by returning the servers to the correct configuration, and service was restored at 1:03pm PST.","Status__c":"Resolved","Start_Date__c":"2016-11-15","Last_Updated__c":"2016-11-18T15:27:06.000+0000","LastModifiedDate":"2016-11-18T15:27:06.000+0000","Category__c":"Minor Service Disruption","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000XZX2UAO"},"Id":"a9C2A000000XZX2UAO","Duration__c":4211,"Log__c":"Okta experienced a feature degradation to provisioning features with Angelpoints, DropboxBusiness, EventBoard, OrgWiki, Rally, Slack, SmartRecruiters and SuccessFactors in US Cell 2. The issue was traced to a configuration error introduced Nov 7th, 1:30pm PST. Because just one server was impacted, the app errors occurred sporadically; approximately 2% of customers received intermittent errors when leveraging provisioning features for the aforementioned apps. The issue was addressed by removing the problematic server and correcting the configuration. Additional validation steps and monitoring were added to the relevant systems to prevent similar issues from occurring in the future. The impacted apps were functioning normally for all customers by Nov 10th, 11:41am PST.","Status__c":"Resolved","Start_Date__c":"2016-11-10","Last_Updated__c":"2016-11-13T22:17:32.000+0000","LastModifiedDate":"2016-11-13T22:17:32.000+0000","Category__c":"Feature Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000XZWTUA4"},"Id":"a9C2A000000XZWTUA4","Duration__c":272,"Log__c":"A small subset of customers continued to experience issues accessing Okta as a result of residual DNS caching issues following the Dyn DDoS event. Okta provided customers with instructions on how to best address any residual impact. In addition, a subset of customers also reported issues connecting to Okta from Verizon networks or devices. The issue was abated at approximately 1:17pm PDT. No remediation action was required by Okta\r\n<br><br>\r\nEvent Root Cause Analysis details can be found [here](https://support.okta.com/help/articles/Knowledge_Article/Root-Cause-Analysis-Okta-DNS-Disruption-October-21st-2016).","Status__c":"Resolved","Start_Date__c":"2016-10-21","Last_Updated__c":"2016-10-27T23:19:41.000+0000","LastModifiedDate":"2016-10-27T23:19:41.000+0000","Category__c":"Minor Service Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000XZVuUAO"},"Id":"a9C2A000000XZVuUAO","Duration__c":275,"Log__c":"Beginning at 4:10am PDT, Okta's US service infrastructure experienced an elevated error rate and connection issues for users attempting to access Okta resources. Okta immediately began investigating the issue and at 5:40am PDT identified the root cause of the issue as a distributed denial-of-service (DDoS) attack against the Domain Name Service (DNS) provider Dyn. During this time the average error rate was 12.43%.\r\n<br><br>\r\nAt 6:18am PDT, Okta completed migration of all US DNS records to a secondary DNS provider unaffected by the DDoS attack and service was returned to normal for most customers by 7:11am PDT. Users experienced an average error rate of 8.4% during this time.\r\n<br><br>\r\nAt 7:12am PDT, requests to US Cells 1 & 2 experienced an average error rate of 9.28% This increase in errors was due to an usually high number of requests in flight following the restoration of DNS. Additional capacity was added to satisfy these requests which fully restored service by 8:45am PDT.\r\n<br><br>\r\nEvent Root Cause Analysis details can be found [here](https://support.okta.com/help/articles/Knowledge_Article/Root-Cause-Analysis-Okta-DNS-Disruption-October-21st-2016).","Status__c":"Resolved","Start_Date__c":"2016-10-21","Last_Updated__c":"2016-10-27T23:06:35.000+0000","LastModifiedDate":"2016-10-27T23:06:35.000+0000","Category__c":"Major Service Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000PBZwUAO"},"Id":"a9C2A000000PBZwUAO","Duration__c":3,"Log__c":"Okta experienced a service degradation from 10:54am - 10:57am PDT due to a database server misconfiguration, causing a low memory condition to be improperly handled in US Cell 1, which resulted in intermittent internal server errors for a subset of end user, admin, and API activity.","Status__c":"Resolved","Start_Date__c":"2016-10-04","Last_Updated__c":"2016-10-10T16:55:22.000+0000","LastModifiedDate":"2016-10-10T16:55:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000PBaBUAW"},"Id":"a9C2A000000PBaBUAW","Duration__c":14,"Log__c":"Following a database server failure from 10:54am - 10:57am, Okta experienced a service degradation in US Cell 1. At 11:00am PDT, administrative functions were disabled while operational actions were taken to resolve the issue. Service was returned to normal at 11:11am PDT.","Status__c":"Resolved","Start_Date__c":"2016-10-04","Last_Updated__c":"2016-10-10T16:55:02.000+0000","LastModifiedDate":"2016-10-10T16:55:02.000+0000","Category__c":"Feature Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000PBZNUA4"},"Id":"a9C2A000000PBZNUA4","Duration__c":9,"Log__c":"Okta experienced a service degradation starting at 12:43pm PDT due to application server tier errors in US Cell 2 which resulted in intermittent internal server errors for a subset of end user, admin, and API activity. The error responses impacted 7% of traffic and occurred between 12:43pm and 12:45pm PDT, and 12:57pm and 1:04pm. Operational actions were taken and service was returned to normal at 1:04pm PDT.","Status__c":"Resolved","Start_Date__c":"2016-09-28","Last_Updated__c":"2016-10-03T02:02:47.000+0000","LastModifiedDate":"2016-10-03T02:02:47.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000PBYeUAO"},"Id":"a9C2A000000PBYeUAO","Duration__c":28,"Log__c":"Okta experienced a brief feature disruption between 5:46am and 6:14am PDT due to a database infrastructure failure. API CRUD calls and Admins in US Cell 4 may have experienced a period of Read-Only mode during this time as corrective actions were taken.","Status__c":"Resolved","Start_Date__c":"2016-09-22","Last_Updated__c":"2016-09-25T06:00:23.000+0000","LastModifiedDate":"2016-09-25T06:00:23.000+0000","Category__c":"Feature Disruption","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000PBYZUA4"},"Id":"a9C2A000000PBYZUA4","Duration__c":1100,"Log__c":"Okta experienced a feature disruption between 5am PDT and 11:20pm PDT Sep 21st. The issue impacted Okta user provisioning based on Google group application assignments. The issue was traced to a recurrence of the previous day's third party API change which affected approximately 1% of Okta customers - those using Google imports and nested groups for app assignments. Okta provisioning for all Google apps was confirmed to be functioning normally by 11:30pm PDT.","Status__c":"Resolved","Start_Date__c":"2016-09-21","Last_Updated__c":"2016-09-23T15:52:58.000+0000","LastModifiedDate":"2016-09-23T15:52:58.000+0000","Category__c":"Feature Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9C2A000000PBYUUA4"},"Id":"a9C2A000000PBYUUA4","Duration__c":1297,"Log__c":"Okta experienced a feature disruption between 4:00am PDT Sep 19th and 1:37pm PDT Sep 20th. The issue impacted Okta user provisioning based on Google group application assignments, and was escalated by late morning. The issue was traced to a third party API change which affected approximately 1% of Okta customers - those using Google imports and nested groups for app assignments. Confirmation was received at 1:37pm PDT that the breaking API change had been reverted.","Status__c":"Resolved","Start_Date__c":"2016-09-20","Last_Updated__c":"2016-09-23T00:11:05.000+0000","LastModifiedDate":"2016-09-23T00:11:05.000+0000","Category__c":"Feature Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF00000008P6PMAU"},"Id":"a9CF00000008P6PMAU","Duration__c":20,"Log__c":"Okta experienced a brief feature disruption between 4:40pm and 5:00pm PDT due to a database infrastructure failure. Admins in *.okta-emea.com may have experienced a period of Read-Only mode during this time as corrective actions were taken.","Status__c":"Resolved","Start_Date__c":"2016-07-28","Last_Updated__c":"2016-08-02T09:56:46.000+0000","LastModifiedDate":"2016-08-02T09:56:46.000+0000","Category__c":"Feature Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF00000008P5MMAU"},"Id":"a9CF00000008P5MMAU","Duration__c":108,"Log__c":"Okta experienced a feature disruption between 8:02 and 9:50am PDT with authenticating to Microsoft Office 365. An unexpected traffic pattern impacted downstream caching infrastructure and as a result, approximately 10% of requests to authenticate to O365 during this time encountered intermittent HTTP 500 errors. Due to mitigating actions to improve performance, Okta Admins may have observed delays in job processing as well. As the caching infrastructure was being restored, additional capacity was added to reduce impact as soon as possible.","Status__c":"Resolved","Start_Date__c":"2016-07-18","Last_Updated__c":"2016-07-20T23:42:31.000+0000","LastModifiedDate":"2016-07-20T23:42:31.000+0000","Category__c":"Feature Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF00000008P4dMAE"},"Id":"a9CF00000008P4dMAE","Duration__c":5,"Log__c":"Okta experienced a Performance Degradation between 6:08am and 6:13am PDT as the result of an operational error which temporarily reduced service capacity for a subset of customers. Approximately 4% (peak) of requests resulted in sporadic HTTP 500 errors. The issue was quickly identified and resolved, though some users may have experienced intermittent errors beyond this time while Okta worked to restore full capacity.","Status__c":"Resolved","Start_Date__c":"2016-07-01","Last_Updated__c":"2016-07-08T18:58:54.000+0000","LastModifiedDate":"2016-07-08T18:58:54.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF00000008P3VMAU"},"Id":"a9CF00000008P3VMAU","Duration__c":656,"Log__c":"Okta experienced a feature disruption between 2:51am and 1:47pm PDT. Due to a data migration bug related to the roll-out of a feature enhancement, customers in the Okta Europe cell (okta-emea.com) had their Active Directory import configurations modified.  Immediately after the issue was identified, all Active Directory imports were paused in okta-emea.com to prevent widespread impact.  Affected customers may have observed delays in Active Directory Imports or Import Safeguard warnings.  Okta worked directly with three customers which experienced application assignment and provisioning issues, and corrected configuration changes to resolve the issue.","Status__c":"Resolved","Start_Date__c":"2016-07-01","Last_Updated__c":"2016-07-07T08:12:57.000+0000","LastModifiedDate":"2016-07-07T08:12:57.000+0000","Category__c":"Feature Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF00000008OvqMAE"},"Id":"a9CF00000008OvqMAE","Duration__c":352,"Log__c":"At 6:05am PDT, <1% of customers experienced a small number of intermittent internal server errors as a result of problematic residual application server and database connections, following an earlier overloaded database event. Resetting the identified residual connections resulted in a delay of job processing. The service returned to normal levels at 12:42pm PDT.","Status__c":"Resolved","Start_Date__c":"2016-06-06","Last_Updated__c":"2016-06-11T04:19:16.000+0000","LastModifiedDate":"2016-06-11T04:19:16.000+0000","Category__c":"Performance Issue","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF00000008OvlMAE"},"Id":"a9CF00000008OvlMAE","Duration__c":50,"Log__c":"Okta experienced a service degradation between 5:15am and 6:05am PDT due to a peak in database load which exceeded processing capacity and resulted in 5% of customers receiving intermittent internal server errors when attempting to login.","Status__c":"Resolved","Start_Date__c":"2016-06-06","Last_Updated__c":"2016-06-11T04:04:31.000+0000","LastModifiedDate":"2016-06-11T04:04:31.000+0000","Category__c":"Minor Service Disruption","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF00000008OihMAE"},"Id":"a9CF00000008OihMAE","Duration__c":4,"Log__c":"Okta experienced a service degradation between 5:22pm and 5:26pm PST, due to an incorrect deployment configuration setting. A subset of customers who attempted to access Okta may have encountered errors.","Status__c":"Resolved","Start_Date__c":"2016-04-22","Last_Updated__c":"2016-04-27T07:56:24.000+0000","LastModifiedDate":"2016-04-27T07:56:24.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PBTjMAO"},"Id":"a9CF0000000PBTjMAO","Duration__c":0,"Log__c":"On August 6th, Okta release Okta Verify (iOS) v2.0.6 to the Apple App Store. After upgrading Okta Verify, users were prompted to re-enroll with Okta Verify with each subsequent restart of Okta Verify. Okta identified and resolved the bug within the Okta Verify app. We released the fixed version of Okta Verify v2.0.7 to the Apple App Store on 8/10/2015 @ 7:00pm PDT.","Status__c":"Resolved","Start_Date__c":"2015-08-06","Last_Updated__c":"2016-03-30T17:02:50.000+0000","LastModifiedDate":"2016-03-30T17:02:50.000+0000","Category__c":"Feature Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PBToMAO"},"Id":"a9CF0000000PBToMAO","Duration__c":1140,"Log__c":"On August 6th, Okta release Okta Verify (iOS) v2.0.6 to the Apple App Store. After upgrading Okta Verify, users were prompted to re-enroll with Okta Verify with each subsequent restart of Okta Verify. Okta identified and resolved the bug within the Okta Verify app. We released the fixed version of Okta Verify v2.0.7 to the Apple App Store on 8/10/2015 @ 7:00pm PDT.","Status__c":"Resolved","Start_Date__c":"2015-08-07","Last_Updated__c":"2016-03-30T17:02:39.000+0000","LastModifiedDate":"2016-03-30T17:02:39.000+0000","Category__c":"Feature Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PBTtMAO"},"Id":"a9CF0000000PBTtMAO","Duration__c":1440,"Log__c":"On August 6th, Okta release Okta Verify (iOS) v2.0.6 to the Apple App Store. After upgrading Okta Verify, users were prompted to re-enroll with Okta Verify with each subsequent restart of Okta Verify. Okta identified and resolved the bug within the Okta Verify app. We released the fixed version of Okta Verify v2.0.7 to the Apple App Store on 8/10/2015 @ 7:00pm PDT.","Status__c":"Resolved","Start_Date__c":"2015-08-08","Last_Updated__c":"2016-03-30T17:02:21.000+0000","LastModifiedDate":"2016-03-30T17:02:21.000+0000","Category__c":"Feature Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PBTyMAO"},"Id":"a9CF0000000PBTyMAO","Duration__c":1440,"Log__c":"On August 6th, Okta release Okta Verify (iOS) v2.0.6 to the Apple App Store. After upgrading Okta Verify, users were prompted to re-enroll with Okta Verify with each subsequent restart of Okta Verify. Okta identified and resolved the bug within the Okta Verify app. We released the fixed version of Okta Verify v2.0.7 to the Apple App Store on 8/10/2015 @ 7:00pm PDT.","Status__c":"Resolved","Start_Date__c":"2015-08-09","Last_Updated__c":"2016-03-30T17:02:10.000+0000","LastModifiedDate":"2016-03-30T17:02:10.000+0000","Category__c":"Feature Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PBU3MAO"},"Id":"a9CF0000000PBU3MAO","Duration__c":1140,"Log__c":"On August 6th, Okta release Okta Verify (iOS) v2.0.6 to the Apple App Store. After upgrading Okta Verify, users were prompted to re-enroll with Okta Verify with each subsequent restart of Okta Verify. Okta identified and resolved the bug within the Okta Verify app. We released the fixed version of Okta Verify v2.0.7 to the Apple App Store on 8/10/2015 @ 7:00pm PDT.","Status__c":"Resolved","Start_Date__c":"2015-08-10","Last_Updated__c":"2016-03-30T17:01:59.000+0000","LastModifiedDate":"2016-03-30T17:01:59.000+0000","Category__c":"Feature Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF00000008OM2MAM"},"Id":"a9CF00000008OM2MAM","Duration__c":0,"Log__c":"Okta experienced a reporting feature degradation between 1/3/2016 10:53am PST and 1/4/2016 10:17am PST which resulted in some system event data being temporarily unavailable. The data generated during this time period has since been restored and is available in the system log and reports being accessed via API or the UI. For those customers leveraging an API poller, contact Support for specific instructions on how to access the restored data.","Status__c":"Resolved","Start_Date__c":"2016-01-04","Last_Updated__c":"2016-03-30T17:01:27.000+0000","LastModifiedDate":"2016-03-30T17:01:28.000+0000","Category__c":"Feature Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000KyuYMAS"},"Id":"a9CF0000000KyuYMAS","Duration__c":331,"Log__c":"Okta experienced a feature degradation between approximately 5:13pm and 10:54pm PST due to a system configuration discrepancy. The discrepancy prevented successful iOS Okta Verify push notifications from being processed, yet entering the Okta Verify code manually remained operational.","Status__c":"Resolved","Start_Date__c":"2015-12-12","Last_Updated__c":"2016-03-30T07:50:34.000+0000","LastModifiedDate":"2016-03-30T07:50:34.000+0000","Category__c":"Feature Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF00000008OWqMAM"},"Id":"a9CF00000008OWqMAM","Duration__c":473,"Log__c":"Okta experienced a feature degradation between 2/29/2016 1:21pm PST and 2/29/2016 9:14pm PST which resulted in some customers experiencing an unresponsive device report page. The issue was identified as database-related and action was taken to restore the page back to acceptable performance.","Status__c":"Resolved","Start_Date__c":"2016-02-29","Last_Updated__c":"2016-03-30T07:49:56.000+0000","LastModifiedDate":"2016-03-30T07:49:56.000+0000","Category__c":"Feature Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF00000008OZQMA2"},"Id":"a9CF00000008OZQMA2","Duration__c":2880,"Log__c":"Okta experienced a feature degradation between 3/8/2016 5am PST and 3/10/2016 4am PST which prevented a small number of Okta Administrators from being able to add or create new Apps. The issue, caused by a database inconsistency, affected only customers that had previously created and assigned custom Org Managed Apps using the self service feature.","Status__c":"Resolved","Start_Date__c":"2016-03-08","Last_Updated__c":"2016-03-12T17:48:46.000+0000","LastModifiedDate":"2016-03-12T17:48:46.000+0000","Category__c":"Feature Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF00000008OMlMAM"},"Id":"a9CF00000008OMlMAM","Duration__c":29,"Log__c":"Okta experienced a service degradation between approximately 7:14pm and 7:43pm PST, due to an incorrect deployment configuration setting. A subset of customers who directly accessed the Okta web interface may have encountered display errors on their Okta end-user homepage.","Status__c":"Resolved","Start_Date__c":"2016-01-06","Last_Updated__c":"2016-01-12T18:59:17.000+0000","LastModifiedDate":"2016-01-12T18:59:17.000+0000","Category__c":"Performance Issue","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000KyuEMAS"},"Id":"a9CF0000000KyuEMAS","Duration__c":7,"Log__c":"Okta experienced a service degradation between approximately 4:46pm and 5:11pm PST due to high database load. A small number of users may have experienced an HTTP 500 error response during a handful of brief intervals lasting between 30 and 45 seconds each.","Status__c":"Resolved","Start_Date__c":"2015-12-09","Last_Updated__c":"2015-12-14T00:27:03.000+0000","LastModifiedDate":"2015-12-14T00:27:03.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000blT4MAI"},"Id":"a9CF0000000blT4MAI","Duration__c":0,"Log__c":"At 2:30pm PST, our monitoring alerted us to networking latency, which upon investigation was found to be affecting packet throughput and therefore customer impact was negligible.","Status__c":"Resolved","Start_Date__c":"2015-11-05","Last_Updated__c":"2015-11-11T17:52:54.000+0000","LastModifiedDate":"2015-11-11T17:52:54.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000blP2MAI"},"Id":"a9CF0000000blP2MAI","Duration__c":13,"Log__c":"Okta experienced a database issue between 11:58am and 12:11pm PDT which resulted in a subset of Okta sub-domains experiencing Read-Only Mode. Existing user sessions were unaffected though some users may have briefly experienced HTTP 5xx errors.","Status__c":"Resolved","Start_Date__c":"2015-10-23","Last_Updated__c":"2015-10-29T14:17:32.000+0000","LastModifiedDate":"2015-10-29T14:17:32.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000blLjMAI"},"Id":"a9CF0000000blLjMAI","Duration__c":14,"Log__c":"Okta experienced a service degradation between 05:50pm and 06:04pm PDT which resulted in a subset of Okta sub-domains experiencing Read-Only Mode. Existing user sessions were unaffected though some users may have briefly experienced HTTP 5xx errors.","Status__c":"Resolved","Start_Date__c":"2015-10-14","Last_Updated__c":"2015-10-19T22:44:25.000+0000","LastModifiedDate":"2015-10-19T22:44:25.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000XZKbMAO"},"Id":"a9CF0000000XZKbMAO","Duration__c":34,"Log__c":"Okta experienced a network service degradation which resulted in a small subset of Okta subdomains experiencing Read-Only Mode between 4:34am & 5:08am PDT.","Status__c":"Resolved","Start_Date__c":"2015-10-01","Last_Updated__c":"2015-10-05T21:46:38.000+0000","LastModifiedDate":"2015-10-05T21:46:38.000+0000","Category__c":"Performance Issue","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000XZIGMA4"},"Id":"a9CF0000000XZIGMA4","Duration__c":24,"Log__c":"Okta experienced a service degradation between 2:08pm and 2:32pm PDT which resulted in a subset of Okta subdomains experiencing Read-Only Mode. Existing user sessions were unaffected though some users may have briefly experienced HTTP 5xx errors.","Status__c":"Resolved","Start_Date__c":"2015-09-16","Last_Updated__c":"2015-09-18T23:55:58.000+0000","LastModifiedDate":"2015-09-18T23:55:58.000+0000","Category__c":"Performance Issue","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000XZARMA4"},"Id":"a9CF0000000XZARMA4","Duration__c":22,"Log__c":"A redundant cache-node failed-over causing a temporary database connection spike. Impact was limited to increased response times for some requests.","Status__c":"Resolved","Start_Date__c":"2015-08-28","Last_Updated__c":"2015-09-03T22:46:21.000+0000","LastModifiedDate":"2015-09-03T22:46:21.000+0000","Category__c":"Performance Issue","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PBR4MAO"},"Id":"a9CF0000000PBR4MAO","Duration__c":35,"Log__c":"Okta experienced a service degradation between 04:42am and 05:17am PDT which resulted in a subset of Okta sub-domains experiencing Read-Only Mode. Existing user sessions were unaffected though some users may have briefly experienced HTTP 5xx errors. Please visit <a href=\"https://support.okta.com/help/oktaSupportRedirect?RelayState=%2Fhelp/articles/Knowledge_Article/Root-Cause-Analysis-Read-Only-Mode-7-27-2015\">Okta Support</a> for additional details on this issue.","Status__c":"Resolved","Start_Date__c":"2015-07-27","Last_Updated__c":"2015-08-05T05:21:55.000+0000","LastModifiedDate":"2015-08-05T05:21:55.000+0000","Category__c":"Performance Issue","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PBJAMA4"},"Id":"a9CF0000000PBJAMA4","Duration__c":49,"Log__c":"Okta experienced a service degradation between 6:14pm and 7:07pm PDT which resulted in a subset of Okta subdomains experiencing Read-Only Mode. Existing user sessions were unaffected though some users may have briefly experienced HTTP 5xx errors. Please visit <a href=\"https://support.okta.com/help/oktaSupportRedirect?RelayState=%2Fhelp/articles/Knowledge_Article/Root-Cause-Analysis-Read-Only-Mode-6-10-2015\">Okta Support</a> for additional details on this issue.","Status__c":"Resolved","Start_Date__c":"2015-06-10","Last_Updated__c":"2015-07-22T15:16:56.000+0000","LastModifiedDate":"2015-07-22T15:16:56.000+0000","Category__c":"Performance Issue","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PBLaMAO"},"Id":"a9CF0000000PBLaMAO","Duration__c":465,"Log__c":"Okta experienced a delay in running a subset of scheduled import jobs as an unintended consequence of DB maintenance changes made the prior evening. Delays varied from customer to customer based on specific jobs scheduled from 3:15am to 11:00am PDT.","Status__c":"Resolved","Start_Date__c":"2015-07-01","Last_Updated__c":"2015-07-17T00:08:48.000+0000","LastModifiedDate":"2015-07-17T00:08:48.000+0000","Category__c":"Performance Issue","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PBLVMA4"},"Id":"a9CF0000000PBLVMA4","Duration__c":0,"Log__c":"Okta responded to an alert. Following the investigation, it was determined impact to the customer was negligible.","Status__c":"Resolved","Start_Date__c":"2015-06-29","Last_Updated__c":"2015-07-06T19:40:25.000+0000","LastModifiedDate":"2015-07-06T19:40:25.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PBFNMA4"},"Id":"a9CF0000000PBFNMA4","Duration__c":52,"Log__c":"Okta experienced a service degradation between 04:37am and 05:29am PDT which resulted in a subset of Okta sub-domains experiencing Read-Only Mode. Existing user sessions were unaffected though some users may have briefly experienced HTTP 5xx errors. Please visit <a href=\"https://support.okta.com/help/oktaSupportRedirect?RelayState=%2Fhelp/articles/Knowledge_Article/Root-Cause-Analysis-Read-Only-Mode-5-12-2015\">Okta Support</a> for additional details on this issue.","Status__c":"Resolved","Start_Date__c":"2015-05-12","Last_Updated__c":"2015-05-20T08:55:55.000+0000","LastModifiedDate":"2015-05-20T08:55:55.000+0000","Category__c":"Performance Issue","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PBBaMAO"},"Id":"a9CF0000000PBBaMAO","Duration__c":28,"Log__c":"Okta experienced a service degradation between 12:01am and 12:28am PDT which resulted in a subset of Okta sub-domains experiencing Read-Only Mode. Existing user sessions were unaffected though some users may have briefly experienced HTTP 5xx errors. Please visit <a href=\"https://support.okta.com/help/oktaSupportRedirect?RelayState=%2Fhelp/articles/Knowledge_Article/Root-Cause-Analysis-Read-Only-Mode-4-22-2015\">Okta Support</a> for additional details on this issue.","Status__c":"Resolved","Start_Date__c":"2015-04-22","Last_Updated__c":"2015-05-20T08:20:03.000+0000","LastModifiedDate":"2015-05-20T08:20:03.000+0000","Category__c":"Performance Issue","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7IMAW"},"Id":"a9CF0000000PB7IMAW","Duration__c":0,"Log__c":"Box user provisioning tasks were impacted by Box connectivity issues see [http://status.box.com](http://status.box.com/) from 1AM PDT to 8AM PDT.","Status__c":"Resolved","Start_Date__c":"2014-04-22","Last_Updated__c":"2014-04-23T00:00:00.000+0000","LastModifiedDate":"2015-04-22T17:54:03.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7KMAW"},"Id":"a9CF0000000PB7KMAW","Duration__c":0,"Log__c":"Users running Workday Mobile encountered a HTTP 401 error. Okta deployed a hot-fix and the issue was confirmed resolved as of 4/22/2014 at 11:00PM PST.","Status__c":"Resolved","Start_Date__c":"2014-04-22","Last_Updated__c":"2014-04-23T00:00:00.000+0000","LastModifiedDate":"2015-04-22T17:54:03.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7JMAW"},"Id":"a9CF0000000PB7JMAW","Duration__c":0,"Log__c":"Some customers were impacted by delays processing imports, user provisioning, password push tasks and System Log events between 7AM PDT and 10AM PDT.","Status__c":"Resolved","Start_Date__c":"2014-04-22","Last_Updated__c":"2014-04-23T00:00:00.000+0000","LastModifiedDate":"2015-04-22T17:54:03.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PBAcMAO"},"Id":"a9CF0000000PBAcMAO","Duration__c":80,"Log__c":"Okta experienced a minor service degradation in which users may have experienced HTTP 500 Errors while attempting to access the Okta login page betwen 7:15pm - 8:35pm PDT. Please visit <a href=\"https://support.okta.com/help/oktaSupportRedirect?RelayState=%2Fhelp/articles/Knowledge_Article/Root-Cause-Analysis-HTTP-500-Errors-While-Logging-Into-Okta-03-23-2015\">Okta Support</a> for additional details on this issue.","Status__c":"Resolved","Start_Date__c":"2015-03-23","Last_Updated__c":"2015-03-24T00:00:00.000+0000","LastModifiedDate":"2015-04-17T20:45:35.000+0000","Category__c":"Performance Issue","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PBAhMAO"},"Id":"a9CF0000000PBAhMAO","Duration__c":0,"Log__c":"Okta deployed a fix at 8:52AM PST on April 8th, 2014, to address the OpenSSL Heartbleed vulnerability.[Learn More](https://okta.zendesk.com/entries/50635338-Heartbleed-Open-SSL-Vulnerability-UPDATE-2-40-PM-PST-?flash_digest=db414427e208e535ecbdd113f097b6d00b57aee5)","Status__c":"Resolved","Start_Date__c":"2014-04-08","Last_Updated__c":"2014-04-09T00:00:00.000+0000","LastModifiedDate":"2015-04-17T20:01:55.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PBAdMAO"},"Id":"a9CF0000000PBAdMAO","Duration__c":32,"Log__c":"Okta experienced a service degradation at approximately 3:50pm PDT which resulted in a small percentage of Okta sub-domains experiencing Read-Only Mode. During this time, most end-users were able to login to the Okta service. Some users may have briefly experienced HTTP 5xx errors. Okta Administrators for affected Okta sub-domains were unable to make changes within the Okta Administration Console or via the Okta API. Please visit <a href=\"https://support.okta.com/help/oktaSupportRedirect?RelayState=%2Fhelp/articles/Knowledge_Article/Root-Cause-Analysis-Read-Only-Mode-3-31-2015\">Okta Support</a> for additional details on this issue.","Status__c":"Resolved","Start_Date__c":"2015-03-31","Last_Updated__c":"2015-04-01T00:00:00.000+0000","LastModifiedDate":"2015-04-17T17:55:30.000+0000","Category__c":"Performance Issue","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8gMAG"},"Id":"a9CF0000000PB8gMAG","Duration__c":62,"Log__c":"Okta experienced a minor database issue which resulted in a small number of Okta Administrators receiving Read-Only Notification banners if attempting to make changes within the Okta Admin console or failures in Read-Write API calls.__Please visit [Okta Support](https://support.okta.com/help/oktaSupportRedirect?RelayState=%2Fhelp/articles/Knowledge_Article/Root-Cause-Analysis-Read-Only-Mode-2-28-2015) for additional details on this issue.","Status__c":"Resolved","Start_Date__c":"2015-02-28","Last_Updated__c":"2015-03-01T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:39:20.000+0000","Category__c":"Performance Issue","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB78MAG"},"Id":"a9CF0000000PB78MAG","Duration__c":29,"Log__c":"Okta was in a period of read-only operation due to heightened activity on a critical database.","Status__c":"Resolved","Start_Date__c":"2012-09-12","Last_Updated__c":"2012-09-13T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB79MAG"},"Id":"a9CF0000000PB79MAG","Duration__c":37,"Log__c":"Okta was in a period of read-only operation due to heightened activity on the reporting database.","Status__c":"Resolved","Start_Date__c":"2012-07-10","Last_Updated__c":"2012-07-11T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7AMAW"},"Id":"a9CF0000000PB7AMAW","Duration__c":9,"Log__c":"Some customers experienced AD del auth timeouts due to an application server configuration issue.","Status__c":"Resolved","Start_Date__c":"2012-07-15","Last_Updated__c":"2012-07-16T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7BMAW"},"Id":"a9CF0000000PB7BMAW","Duration__c":16,"Log__c":"Some customers experienced AD del auth timeouts due to an application server configuration issue.","Status__c":"Resolved","Start_Date__c":"2012-08-21","Last_Updated__c":"2012-08-22T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7CMAW"},"Id":"a9CF0000000PB7CMAW","Duration__c":18,"Log__c":"Some customers experienced AD del auth timeouts due to an infrastructure degradation issue.","Status__c":"Resolved","Start_Date__c":"2012-08-23","Last_Updated__c":"2012-08-24T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7DMAW"},"Id":"a9CF0000000PB7DMAW","Duration__c":4,"Log__c":"Some customers experienced AD del auth timeouts and AD import issues, due to infrastructure degradation.","Status__c":"Resolved","Start_Date__c":"2012-08-29","Last_Updated__c":"2012-08-30T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7EMAW"},"Id":"a9CF0000000PB7EMAW","Duration__c":18,"Log__c":"Some customers experienced AD del auth timeouts due to an application server configuration issue.","Status__c":"Resolved","Start_Date__c":"2012-12-05","Last_Updated__c":"2012-12-06T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7GMAW"},"Id":"a9CF0000000PB7GMAW","Duration__c":80,"Log__c":"Some customers may have experienced long page load times or timeouts due to load balancer overload. This was a side-effect of stronger encryption put in place as a remediation step for the \"Heartbleed\" Secure Sockets Layer issue.","Status__c":"Resolved","Start_Date__c":"2014-04-09","Last_Updated__c":"2014-04-10T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7HMAW"},"Id":"a9CF0000000PB7HMAW","Duration__c":39,"Log__c":"Site in read-only while alleviating heavy load on a reporting database.","Status__c":"Resolved","Start_Date__c":"2014-04-15","Last_Updated__c":"2014-04-16T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7LMAW"},"Id":"a9CF0000000PB7LMAW","Duration__c":0,"Log__c":"Services were sporadically degraded (slow response times and timeouts) between 12:40PM PDT to 14:10PM PDT due to heightened activity on a critical database","Status__c":"Resolved","Start_Date__c":"2014-04-28","Last_Updated__c":"2014-04-29T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7MMAW"},"Id":"a9CF0000000PB7MMAW","Duration__c":0,"Log__c":"Some users were directed to a 404 error page after signing in starting at 9:40PM PDT on May 5. During this time the issue could be resolved by clearing browser cookies. At 8:20AM PDT on May 6 a general fix to fully resolve the issue was deployed.","Status__c":"Resolved","Start_Date__c":"2014-05-05","Last_Updated__c":"2014-05-07T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7NMAW"},"Id":"a9CF0000000PB7NMAW","Duration__c":64,"Log__c":"The service was in read-only mode during this time due to high database load.","Status__c":"Resolved","Start_Date__c":"2014-05-08","Last_Updated__c":"2014-05-09T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7OMAW"},"Id":"a9CF0000000PB7OMAW","Duration__c":0,"Log__c":"We are aware of the OpenSSL vulnerabilities announced on the morning of Thursday, 5 June and are patching systems immediately. Further details on Okta's response to this vulnerability can be [found here](https://support.okta.com/entries/71469917-Open-SSL-Vulnerability)","Status__c":"Resolved","Start_Date__c":"2014-06-05","Last_Updated__c":"2014-06-06T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7PMAW"},"Id":"a9CF0000000PB7PMAW","Duration__c":0,"Log__c":"Full patching was completed for OpenSSL vulnerabilities as of 9:30am PT on Thursday, June 5. Further details on Okta's response to this vulnerability can be [found here](https://support.okta.com/entries/71469917-Open-SSL-Vulnerability).","Status__c":"Resolved","Start_Date__c":"2014-06-05","Last_Updated__c":"2014-06-06T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7QMAW"},"Id":"a9CF0000000PB7QMAW","Duration__c":89,"Log__c":"The service was in read-only mode during this time due to high database load.","Status__c":"Resolved","Start_Date__c":"2014-06-05","Last_Updated__c":"2014-06-06T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7RMAW"},"Id":"a9CF0000000PB7RMAW","Duration__c":20,"Log__c":"Some customers may have experienced login errors and page load errors between 6:01PM and 6:05PM PST, or 6:10PM and 6:26PM PST.","Status__c":"Resolved","Start_Date__c":"2014-06-19","Last_Updated__c":"2014-06-20T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7SMAW"},"Id":"a9CF0000000PB7SMAW","Duration__c":304,"Log__c":"A small set of customers may have encountered an elevated error rate between 9:09PM PST and 2:13AM PST as a result of a software defect.","Status__c":"Resolved","Start_Date__c":"2014-07-15","Last_Updated__c":"2014-07-16T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7TMAW"},"Id":"a9CF0000000PB7TMAW","Duration__c":32,"Log__c":"5:58AM PDT through 6:30AM PDT Some customers experienced a 500 error when attempting to sign in to Okta.","Status__c":"Resolved","Start_Date__c":"2014-08-20","Last_Updated__c":"2014-08-21T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7UMAW"},"Id":"a9CF0000000PB7UMAW","Duration__c":30,"Log__c":"6:30AM PDT - 7:00AM PDT: A small number of customers may have seen Read Only Mode notices while in the admin console.","Status__c":"Resolved","Start_Date__c":"2014-08-20","Last_Updated__c":"2014-08-21T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7VMAW"},"Id":"a9CF0000000PB7VMAW","Duration__c":138,"Log__c":"7:37AM PDT to 9:55AM PDT: Some users experienced Delegated Authentication Timeouts while attempting to sign into Okta. A retry from the user would generally result in a successful sign-on.","Status__c":"Resolved","Start_Date__c":"2014-08-20","Last_Updated__c":"2014-08-21T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7WMAW"},"Id":"a9CF0000000PB7WMAW","Duration__c":36,"Log__c":"1:34PM PDT through 2:10PM PDT Some customers experienced a Del Auth failure when attempting to sign in to Okta.","Status__c":"Resolved","Start_Date__c":"2014-08-26","Last_Updated__c":"2014-08-27T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7XMAW"},"Id":"a9CF0000000PB7XMAW","Duration__c":73,"Log__c":"Some customers experienced an infrastructure service degradation resulting in Delegated Authentication failures and Error 500 when accessing Okta resources from 7:01AM PDT through 8:13AM PDT. Please visit [Okta Support](https://support.okta.com/entries/99376756-Known-Issue-Delays-or-Timeouts-Logging-In) for additional details on this issue.","Status__c":"Resolved","Start_Date__c":"2014-09-05","Last_Updated__c":"2014-09-06T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7YMAW"},"Id":"a9CF0000000PB7YMAW","Duration__c":3,"Log__c":"A majority of inbound requests resulted in timeout or error from 12:21PM PDT to 12:23PM PDT.","Status__c":"Resolved","Start_Date__c":"2014-09-05","Last_Updated__c":"2014-09-06T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7ZMAW"},"Id":"a9CF0000000PB7ZMAW","Duration__c":61,"Log__c":"Users experienced an increased number of Delegated Authentication Login timeouts between 3:44AM PDT and 4:45AM PDT due to a problem encountered during infrastructure maintenance efforts. Please visit [Okta Support](https://okta.zendesk.com/entries/101324056-RESOLVED-Delegated-Authentication-Login-Failure-Error-500-Messages-Attempting-Login-To-Okta) for additional details on this issue.","Status__c":"Resolved","Start_Date__c":"2014-09-27","Last_Updated__c":"2014-09-28T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7aMAG"},"Id":"a9CF0000000PB7aMAG","Duration__c":45,"Log__c":"Users experienced an increased number of Delegated Authentication Login timeouts between 11:55AM PDT and 12:40AM PDT due to an unanticipated spike in Delegated Authentication Requests. Users with existing Okta sessions were unaffected. Please visit [Okta Support](https://okta.zendesk.com/entries/101324056-RESOLVED-Delegated-Authentication-Login-Failure-Error-500-Messages-Attempting-Login-To-Okta) for more details on this issue.","Status__c":"Resolved","Start_Date__c":"2014-09-27","Last_Updated__c":"2014-09-28T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7bMAG"},"Id":"a9CF0000000PB7bMAG","Duration__c":80,"Log__c":"Users experienced an increased number of Delegated Authentication Login timeouts and Error 500's while attempting to login to Okta between 8:05PM PDT and 9:25PM PDT due to a network anomaly. Users with existing Okta sessions were unaffected. Please visit [Okta Support](https://okta.zendesk.com/entries/101324056-RESOLVED-Delegated-Authentication-Login-Failure-Error-500-Messages-Attempting-Login-To-Okta) for additional details on this issue.","Status__c":"Resolved","Start_Date__c":"2014-09-27","Last_Updated__c":"2014-09-28T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7cMAG"},"Id":"a9CF0000000PB7cMAG","Duration__c":3,"Log__c":"Impaired internet connectivity with primary Amazon AWS region. Some Okta services were unavailable between 3:13AM PDT - 3:16AM PDT. The issue has been resolved and the service is operating normally. Please visit [Okta Support](https://okta.zendesk.com/entries/101895776-RESOLVED-Service-Disruption-October-1-from-3-13am-PDT-to-3-16am-PDT) for more details on this issue.","Status__c":"Resolved","Start_Date__c":"2014-10-01","Last_Updated__c":"2014-10-02T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7dMAG"},"Id":"a9CF0000000PB7dMAG","Duration__c":60,"Log__c":"A number of customers may have experienced delegated authentication login failures & slow interactive performance while accessing Okta Admin or end-user pages between 3:53PM PDT - 4:53PM PDT. The issue has been resolved and the service is operating normally. Please visit [Okta Support](https://okta.zendesk.com/entries/101116643-Delegated-Authentication-Login-Failure-Slow-Interactive-Performance-While-Accessing-Okta-Admin-or-En) for more details on this issue.","Status__c":"Resolved","Start_Date__c":"2014-10-04","Last_Updated__c":"2014-10-05T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7eMAG"},"Id":"a9CF0000000PB7eMAG","Duration__c":48,"Log__c":"Some customers may have experienced intermittent AD del auth failures from approximately 12:52PM to 1:40PM.","Status__c":"Resolved","Start_Date__c":"2011-09-20","Last_Updated__c":"2011-09-21T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7fMAG"},"Id":"a9CF0000000PB7fMAG","Duration__c":16,"Log__c":"Global downtime due to an an overflow of asynchronous processing jobs. All Okta services were unavailable between 12:47PM and 1:03PM.","Status__c":"Resolved","Start_Date__c":"2011-10-11","Last_Updated__c":"2011-10-12T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7gMAG"},"Id":"a9CF0000000PB7gMAG","Duration__c":28,"Log__c":"Okta was in an extended period of read-only operation due to heightened activity on a critical database.","Status__c":"Resolved","Start_Date__c":"2011-12-05","Last_Updated__c":"2011-12-06T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7hMAG"},"Id":"a9CF0000000PB7hMAG","Duration__c":21,"Log__c":"Some customers experienced AD del auth timeouts, due to application server malfunctions.","Status__c":"Resolved","Start_Date__c":"2011-12-11","Last_Updated__c":"2011-12-12T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7iMAG"},"Id":"a9CF0000000PB7iMAG","Duration__c":2,"Log__c":"Some customers experienced AD agent disconnections due to a temporary issue with a critical database.","Status__c":"Resolved","Start_Date__c":"2011-12-23","Last_Updated__c":"2011-12-24T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7jMAG"},"Id":"a9CF0000000PB7jMAG","Duration__c":9,"Log__c":"Some customers experienced long page load times due to a database load event.","Status__c":"Resolved","Start_Date__c":"2012-01-27","Last_Updated__c":"2012-01-28T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7kMAG"},"Id":"a9CF0000000PB7kMAG","Duration__c":4,"Log__c":"Okta was in a short period of read-only operation due to heightened activity on a critical database.","Status__c":"Resolved","Start_Date__c":"2012-01-31","Last_Updated__c":"2012-02-01T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7lMAG"},"Id":"a9CF0000000PB7lMAG","Duration__c":90,"Log__c":"A small number of customers were mistakenly routed to a read-only instance due to a failing load balancer.","Status__c":"Resolved","Start_Date__c":"2012-02-06","Last_Updated__c":"2012-02-07T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7mMAG"},"Id":"a9CF0000000PB7mMAG","Duration__c":4,"Log__c":"Okta was in a short period of read-only operation due to heightened activity on the reporting database.","Status__c":"Resolved","Start_Date__c":"2012-02-07","Last_Updated__c":"2012-02-08T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7nMAG"},"Id":"a9CF0000000PB7nMAG","Duration__c":3,"Log__c":"Global downtime due to high latency on critical database. All Okta services were unavailable between 6:55PM and 6:58PM.","Status__c":"Resolved","Start_Date__c":"2010-10-11","Last_Updated__c":"2010-10-12T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7oMAG"},"Id":"a9CF0000000PB7oMAG","Duration__c":7,"Log__c":"Global downtime due to a locking database operation during weekly release deployment. All Okta services were unavailable between 10:28PM and 10:35PM PST.","Status__c":"Resolved","Start_Date__c":"2010-10-15","Last_Updated__c":"2010-10-16T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7pMAG"},"Id":"a9CF0000000PB7pMAG","Duration__c":8,"Log__c":"Global downtime due to a locking database operation during weekly release deployment. All Okta services were unavailable between 10:18PM and 10:26PM PST.","Status__c":"Resolved","Start_Date__c":"2010-10-22","Last_Updated__c":"2010-10-23T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7qMAG"},"Id":"a9CF0000000PB7qMAG","Duration__c":12,"Log__c":"Global downtime due to application server misconfiguration. All Okta services were unavailable between 12:07PM and 12:19PM PST.","Status__c":"Resolved","Start_Date__c":"2011-01-27","Last_Updated__c":"2011-01-28T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7rMAG"},"Id":"a9CF0000000PB7rMAG","Duration__c":8,"Log__c":"Global downtime due to temporary disconnection between application services and critical database. All Okta services were unavailable between 8:32PM and 8:40PM PST.","Status__c":"Resolved","Start_Date__c":"2011-02-08","Last_Updated__c":"2011-02-09T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7sMAG"},"Id":"a9CF0000000PB7sMAG","Duration__c":3,"Log__c":"Global downtime due to temporary disconnection between application services and critical database. All Okta services were unavailable between 3:00AM and 3:03AM PST.","Status__c":"Resolved","Start_Date__c":"2011-04-19","Last_Updated__c":"2011-04-20T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7tMAG"},"Id":"a9CF0000000PB7tMAG","Duration__c":7,"Log__c":"Global downtime due to major failure of Amazon's persistent storage subsystem. All Okta services were unavailable between 1:05AM and 1:12AM PST.","Status__c":"Resolved","Start_Date__c":"2011-04-21","Last_Updated__c":"2011-04-22T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7uMAG"},"Id":"a9CF0000000PB7uMAG","Duration__c":21,"Log__c":"Services were sporadically degraded (AD agent timeouts) due to load balancer failure.","Status__c":"Resolved","Start_Date__c":"2011-05-09","Last_Updated__c":"2011-05-10T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7vMAG"},"Id":"a9CF0000000PB7vMAG","Duration__c":7,"Log__c":"Global downtime due to network inavailability of data sources in critical AWS availability zone. All Okta services were unavailable between 11:10PM and 11:17PM.","Status__c":"Resolved","Start_Date__c":"2011-05-19","Last_Updated__c":"2011-05-20T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7wMAG"},"Id":"a9CF0000000PB7wMAG","Duration__c":7,"Log__c":"Global downtime due to due to critical database experiencing a significant slowdown. All Okta services were unavailable between 4:12PM and 4:17PM PST, and 5:12PM and 5:14PM PST.","Status__c":"Resolved","Start_Date__c":"2011-05-31","Last_Updated__c":"2011-06-01T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7xMAG"},"Id":"a9CF0000000PB7xMAG","Duration__c":5,"Log__c":"Intermittent errors due to lost network connectivity amongst some AWS instances. Okta services were affected between 8:33AM and 8:38AM.","Status__c":"Resolved","Start_Date__c":"2011-06-07","Last_Updated__c":"2011-06-08T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7yMAG"},"Id":"a9CF0000000PB7yMAG","Duration__c":10,"Log__c":"Elevated error rate due to unavailability of multiple application servers. All Okta services were affected between 10:06AM and 10:16AM.","Status__c":"Resolved","Start_Date__c":"2011-06-07","Last_Updated__c":"2011-06-08T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB7zMAG"},"Id":"a9CF0000000PB7zMAG","Duration__c":6,"Log__c":"Global downtime due to a critical database overload. All Okta services were unavailable between 12:16PM to 12:21PM PST, and again from 1:58PM to 1:59PM.","Status__c":"Resolved","Start_Date__c":"2011-06-13","Last_Updated__c":"2011-06-14T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB80MAG"},"Id":"a9CF0000000PB80MAG","Duration__c":4,"Log__c":"Global downtime due to a database load issue. All Okta services were unavailable between 4:14PM to 4:18PM.","Status__c":"Resolved","Start_Date__c":"2011-06-23","Last_Updated__c":"2011-06-24T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB81MAG"},"Id":"a9CF0000000PB81MAG","Duration__c":31,"Log__c":"Global downtime due to lost connectivity in primary AWS region. All Okta services were unavailable between 7:24PM and 7:55PM.","Status__c":"Resolved","Start_Date__c":"2011-08-08","Last_Updated__c":"2011-08-09T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB82MAG"},"Id":"a9CF0000000PB82MAG","Duration__c":11,"Log__c":"Some customers experienced long AD del auth login times due to internal DNS failures.","Status__c":"Resolved","Start_Date__c":"2011-08-11","Last_Updated__c":"2011-08-12T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB83MAG"},"Id":"a9CF0000000PB83MAG","Duration__c":6,"Log__c":"Global downtime due to an improperly tuned database. All Okta services were unavailable between 10:58PM and 11:04PM.","Status__c":"Resolved","Start_Date__c":"2011-08-31","Last_Updated__c":"2011-09-01T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB84MAG"},"Id":"a9CF0000000PB84MAG","Duration__c":10,"Log__c":"Okta was in an extended period of read-only operation as a result of extraordinary database load.","Status__c":"Resolved","Start_Date__c":"2011-09-07","Last_Updated__c":"2011-09-08T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB85MAG"},"Id":"a9CF0000000PB85MAG","Duration__c":4,"Log__c":"Okta was in a short period of read-only operation due to infrastructure degradation.","Status__c":"Resolved","Start_Date__c":"2012-02-07","Last_Updated__c":"2012-02-08T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB86MAG"},"Id":"a9CF0000000PB86MAG","Duration__c":2,"Log__c":"Global downtime due to lost connectivity in primary Amazon AWS region. All Okta services were unavailable between 2:31AM and 2:33AM.","Status__c":"Resolved","Start_Date__c":"2012-03-15","Last_Updated__c":"2012-03-16T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB87MAG"},"Id":"a9CF0000000PB87MAG","Duration__c":60,"Log__c":"Some customers experienced degraded performance due to multiple servers entering safe mode at approximately the same time.","Status__c":"Resolved","Start_Date__c":"2012-03-21","Last_Updated__c":"2012-03-23T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB88MAG"},"Id":"a9CF0000000PB88MAG","Duration__c":2,"Log__c":"Several customers could not log in to Okta due to heightened activity on critical application servers","Status__c":"Resolved","Start_Date__c":"2012-03-26","Last_Updated__c":"2012-03-27T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB89MAG"},"Id":"a9CF0000000PB89MAG","Duration__c":30,"Log__c":"Some customers experienced degraded performance due to multiple concurrent server failures.","Status__c":"Resolved","Start_Date__c":"2012-03-26","Last_Updated__c":"2012-03-27T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8AMAW"},"Id":"a9CF0000000PB8AMAW","Duration__c":111,"Log__c":"Some customers experienced AD del auth timeouts and AD import issues, due to infrastructure degradation.","Status__c":"Resolved","Start_Date__c":"2012-06-30","Last_Updated__c":"2012-07-01T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8BMAW"},"Id":"a9CF0000000PB8BMAW","Duration__c":5,"Log__c":"Some customers experienced AD Agent disconnections due to a database outage.","Status__c":"Resolved","Start_Date__c":"2012-07-03","Last_Updated__c":"2012-07-04T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8CMAW"},"Id":"a9CF0000000PB8CMAW","Duration__c":15,"Log__c":"Some customers experienced AD del auth timeouts due to an application server configuration issue.","Status__c":"Resolved","Start_Date__c":"2012-12-06","Last_Updated__c":"2012-12-07T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8DMAW"},"Id":"a9CF0000000PB8DMAW","Duration__c":18,"Log__c":"A few customers were unable to log in due to multiple server failures that occurred simultaneously.","Status__c":"Resolved","Start_Date__c":"2013-01-30","Last_Updated__c":"2013-01-31T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8EMAW"},"Id":"a9CF0000000PB8EMAW","Duration__c":3,"Log__c":"From 11:07PM PST to 11:09PM PST, and from 11:55PM PST to 11:56PM PST, multiple customers were unable to log in due to multiple server failures that occurred simultaneously.","Status__c":"Resolved","Start_Date__c":"2013-01-30","Last_Updated__c":"2013-01-31T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8FMAW"},"Id":"a9CF0000000PB8FMAW","Duration__c":57,"Log__c":"Some customers experienced degraded performance due to multiple server failures that occurred simultaneously.","Status__c":"Resolved","Start_Date__c":"2013-01-30","Last_Updated__c":"2013-01-31T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8GMAW"},"Id":"a9CF0000000PB8GMAW","Duration__c":39,"Log__c":"A few customers were affected by timeouts due to a high rate of connections to the primary database.","Status__c":"Resolved","Start_Date__c":"2013-04-16","Last_Updated__c":"2013-04-17T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8HMAW"},"Id":"a9CF0000000PB8HMAW","Duration__c":23,"Log__c":"Okta was in a period of read-only operation due to heightened activity on a critical database.","Status__c":"Resolved","Start_Date__c":"2013-04-18","Last_Updated__c":"2013-04-19T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8IMAW"},"Id":"a9CF0000000PB8IMAW","Duration__c":5,"Log__c":"Some customers inadvertently received erroneous AD agent disconnect email messages (the AD agents were running correctly), during release deployment.","Status__c":"Resolved","Start_Date__c":"2013-05-28","Last_Updated__c":"2013-05-29T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8JMAW"},"Id":"a9CF0000000PB8JMAW","Duration__c":20,"Log__c":"Some customers' AD agents disconnected due to a server outage, but all agents reconnected automatically within 5 minutes due to automated recovery features.","Status__c":"Resolved","Start_Date__c":"2013-07-20","Last_Updated__c":"2013-07-21T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8KMAW"},"Id":"a9CF0000000PB8KMAW","Duration__c":6,"Log__c":"A few customers were impacted by an elevated error rate during a 6-minute period of extraordinarily heavy load.","Status__c":"Resolved","Start_Date__c":"2013-12-11","Last_Updated__c":"2013-12-12T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8LMAW"},"Id":"a9CF0000000PB8LMAW","Duration__c":0,"Log__c":"Some customers were affected by an error in one application integration that prevented provisioning for some of their users. This was due to an error in migrating to a new version of the provisioning API for that application.","Status__c":"Resolved","Start_Date__c":"2014-01-01","Last_Updated__c":"2014-01-02T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8MMAW"},"Id":"a9CF0000000PB8MMAW","Duration__c":0,"Log__c":"A small number of customers were unable to single sign-on to an application (Box), but were able to access the app otherwise. This error was intermittent over a period of several days.","Status__c":"Resolved","Start_Date__c":"2014-02-01","Last_Updated__c":"2014-02-02T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8NMAW"},"Id":"a9CF0000000PB8NMAW","Duration__c":5,"Log__c":"The service was in read-only mode for a brief period due to high database load.","Status__c":"Resolved","Start_Date__c":"2014-02-17","Last_Updated__c":"2014-02-18T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8OMAW"},"Id":"a9CF0000000PB8OMAW","Duration__c":0,"Log__c":"A few customers experienced AD and LDAP delegated authentication timeouts due to an application server configuration issue.","Status__c":"Resolved","Start_Date__c":"2014-03-01","Last_Updated__c":"2014-03-02T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8PMAW"},"Id":"a9CF0000000PB8PMAW","Duration__c":2,"Log__c":"Some customers may have experienced long page load times or stalled browsers as a result of high load on edge routers.","Status__c":"Resolved","Start_Date__c":"2014-03-27","Last_Updated__c":"2014-03-28T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8QMAW"},"Id":"a9CF0000000PB8QMAW","Duration__c":14,"Log__c":"Global downtime due to power disruption at AWS. All Okta services were unavailable from 2:24AM to 2:38AM","Status__c":"Resolved","Start_Date__c":"2010-05-05","Last_Updated__c":"2010-05-06T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8RMAW"},"Id":"a9CF0000000PB8RMAW","Duration__c":6,"Log__c":"Global downtime due to high latency on critical database. All Okta users experience slow responses from 8:59AM to 9:05AM.","Status__c":"Resolved","Start_Date__c":"2010-05-12","Last_Updated__c":"2010-05-13T21:33:05.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8SMAW"},"Id":"a9CF0000000PB8SMAW","Duration__c":30,"Log__c":"Global downtime due to DNS degradation. All Okta services were unavailable from approximately 7:50PM to 8:20PM.","Status__c":"Resolved","Start_Date__c":"2010-08-06","Last_Updated__c":"2010-08-07T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8TMAW"},"Id":"a9CF0000000PB8TMAW","Duration__c":44,"Log__c":"Services were sporadically degraded (slow response times) as a result of packet loss among Amazon's EC2 infrastructure.","Status__c":"Resolved","Start_Date__c":"2010-09-13","Last_Updated__c":"2010-09-14T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8UMAW"},"Id":"a9CF0000000PB8UMAW","Duration__c":56,"Log__c":"Services were sporadically degraded (slow response times) as a result of packet loss among Amazon's EC2 infrastructure.","Status__c":"Resolved","Start_Date__c":"2010-09-18","Last_Updated__c":"2010-09-19T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8VMAW"},"Id":"a9CF0000000PB8VMAW","Duration__c":31,"Log__c":"Global downtime due to application server overload. All Okta services were unavailable between 7:33PM and 7:56PM.","Status__c":"Resolved","Start_Date__c":"2010-09-21","Last_Updated__c":"2010-09-22T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8WMAW"},"Id":"a9CF0000000PB8WMAW","Duration__c":48,"Log__c":"Some users experienced an increased number of Error 500's and Delegated Authentication Login timeouts while attempting to login to Okta between 12:35AM PDT and 1:23AM PDT. The issue has been resolved and the service is operating normally. Please visit [Okta Support](https://okta.zendesk.com/entries/101205213--Error-500-Errors-And-Delegated-Authentication-Timeouts-While-Accessing-Okta) for more details on this issue.","Status__c":"Resolved","Start_Date__c":"2014-10-06","Last_Updated__c":"2014-10-07T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8XMAW"},"Id":"a9CF0000000PB8XMAW","Duration__c":97,"Log__c":"The service was in Read-Only mode between 10:10PM - 11:37PM PST to perform system updates. All users were able to successfully login to their applications, however no administrative changes within Okta Admin or the Okta API were possible during this time.","Status__c":"Resolved","Start_Date__c":"2014-11-19","Last_Updated__c":"2014-11-20T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Large","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8YMAW"},"Id":"a9CF0000000PB8YMAW","Duration__c":10,"Log__c":"Some users may have experienced slow page loads or HTTP 500 errors while accessing Okta resources between 9:26pm and 9:36pm PST due to a temporary database problem encountered during our scheduled update window. The database issue was immediately resolved by switching to a redundant database server.","Status__c":"Resolved","Start_Date__c":"2014-11-25","Last_Updated__c":"2014-11-26T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8ZMAW"},"Id":"a9CF0000000PB8ZMAW","Duration__c":30,"Log__c":"Users may have experienced slow page loads or HTTP 500 errors while accessing Okta resources between 11:50am - 12:20pm PST due to a infrastructure issue. The issue has been resolved and the service is operating normally. Please visit [Okta Support](https://okta.zendesk.com/entries/104171893-Service-Disruption-Root-Cause-Analysis-December-9-2014-11-50am-12-20pm-PST) for additional details on this issue.","Status__c":"Resolved","Start_Date__c":"2014-12-09","Last_Updated__c":"2014-12-10T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8aMAG"},"Id":"a9CF0000000PB8aMAG","Duration__c":5,"Log__c":"Users may have experienced slow page loads or HTTP 500 errors while accessing Okta resources between 11:49am - 11:54am PST due to a database infrastructure issue. The issue was resolved and the service is operating normally. Please visit [Okta Support](https://okta.zendesk.com/entries/104171513-Root-Cause-Analysis-Service-Disruption-December-10-2014-11-53am-11-57am-PST) for additional details on this issue.","Status__c":"Resolved","Start_Date__c":"2014-12-10","Last_Updated__c":"2014-12-11T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8bMAG"},"Id":"a9CF0000000PB8bMAG","Duration__c":29,"Log__c":"Okta experienced a period of unplanned Read-Only Mode between 3:44pm-4:13pm PST. During this Read-Only period, Okta Administrators were unable to make changes within Okta Admin UI or via the Okta API. Some customers may also have experienced HTTP 500's during this time. The issue was resolved and the service is operating normally. Please visit [Okta Support](https://okta.zendesk.com/entries/105578836-Unplanned-Read-Only-Mode-and-HTTP-500-Errors-While-Accessing-Okta) for additional details on this issue.","Status__c":"Resolved","Start_Date__c":"2014-12-10","Last_Updated__c":"2014-12-11T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8cMAG"},"Id":"a9CF0000000PB8cMAG","Duration__c":4,"Log__c":"Many Okta users were unable to login or access Okta resources between 5:14pm - 5:17pm PST due to an unplanned server restart. AD Agents for a large number of customers were also being reporting as offline during this window. The issue has been resolved and the service is operating normally. Please visit [Okta Support](https://okta.zendesk.com/entries/104422633-Service-Disruption) for additional details on this issue.","Status__c":"Resolved","Start_Date__c":"2014-12-29","Last_Updated__c":"2014-12-30T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Major Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8dMAG"},"Id":"a9CF0000000PB8dMAG","Duration__c":13,"Log__c":"Okta users may have experienced HTTP 500 Errors or Login Failures between approx. 11:20am - 11:58am PST. The issue has been resolved and the service is operating normally. Please visit [Okta Support](https://support.okta.com/help/oktaSupportRedirect?RelayState=%2Fhelp/articles/Knowledge_Article/Root-Cause-Analysis-HTTP-500-Errors-Login-Failures-01-12-2015) for additional details on this issue. Please note the corresponding Performance Issue Incident Log entry on this page.","Status__c":"Resolved","Start_Date__c":"2015-01-12","Last_Updated__c":"2015-01-13T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Minor Service Disruption","Size__c":"Small","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8eMAG"},"Id":"a9CF0000000PB8eMAG","Duration__c":27,"Log__c":"Okta users may have experienced HTTP 500 Errors or Login Failures between approx. 11:20am - 11:58am PST. The issue has been resolved and the service is operating normally. Please visit [Okta Support](https://support.okta.com/help/oktaSupportRedirect?RelayState=%2Fhelp/articles/Knowledge_Article/Root-Cause-Analysis-HTTP-500-Errors-Login-Failures-01-12-2015) for additional details on this issue. Please note the corresponding Minor Service Distruption Incident Log entry on this page.","Status__c":"Resolved","Start_Date__c":"2015-01-12","Last_Updated__c":"2015-01-13T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Medium","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v39.0/sobjects/Incident__c/a9CF0000000PB8fMAG"},"Id":"a9CF0000000PB8fMAG","Duration__c":7,"Log__c":"Okta experienced a minor database issue which resulted delayed processing of import and provisioning jobs for a limited number of customers. Affected Okta Org admins may have noticed a brief period of Read-Only mode while we worked to resolve the issue.","Status__c":"Resolved","Start_Date__c":"2015-03-02","Last_Updated__c":"2015-03-03T00:00:00.000+0000","LastModifiedDate":"2015-04-14T05:29:22.000+0000","Category__c":"Performance Issue","Size__c":"Small","CurrencyIsoCode":"USD"}][{"year":2010, "uptime":99.98, "month":["100.000","100.000","100.000","100.000","99.955","100.000","100.000","99.933","99.928","99.960","100.000","100.000"]},{"year":2011, "uptime":99.96, "month":["99.973","99.980","100.000","99.977","99.969","99.954","100.000","99.917","99.889","99.964","100.000","99.953"]},{"year":2012, "uptime":99.9966, "month":["100.000","100.000","99.996","100.000","100.000","100.000","100.000","99.964","100.000","100.000","100.000","100.000"]},{"year":2013, "uptime":99.9994, "month":["99.993","100.000","100.000","100.000","100.000","100.000","100.000","100.000","100.000","100.000","100.000","100.000"]},{"year":2014, 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